Our commitment to you
Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Examples include your name, address, date of birth and email address.
We may collect and hold the following kinds of personal information about you including:
We may collect and hold the following kind of sensitive information about you including:
You can choose not to provide us with personal information, however, we may not be able to provide you with the products and services you require, or the level of service which we aim to offer.
Unless it is unreasonable or impracticable to do so, we generally collect your personal information directly from you during the course of our business relationship, including:
We may collect personal information about you from third parties, for example:
Autosports Group holds your personal information in a number of ways including:
We collect, hold, use and disclosure your personal information for the following primary reasons:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection, to which you have consented, or which are required, or authorised by or under law.
We may disclose your personal information to:
Some of these organisations may be located outside of Australia.
Other than for these purposes, generally we will only use or disclose your personal information if wehave your consent, or if it is required or authorised by law.
Due to the number and complexity of the IT systems we use to operate our business and becausemajority of the brands we sell are based in Europe, your personal information may be disclosed to overseas service providers and suppliers. The countries to which information may be sent include:
We may disclose personal information to the following third parties located overseas:
We may also store your information in cloud or other types of networked or electronic storage. You should note that, as electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know in which country your information may be held.You should note that while the overseas recipients will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws. In the event that a disclosure is made in an overseas country, the information may not be protected to the same extent as the APPs. In any event, by providing your details, you consent to your information being disclosed in this manner.
We may use your personal information to promote our products and services to you.
We may conduct direct marketing activities by:
If the direct marketing is by email or SMS, you may also use the unsubscribe function. If you wish to unsubscribe from any other types of direct marketing, please contact your Dealership. Your request to unsubscribe will be actioned within a reasonable period of time.We may use or disclose your personal information (other than sensitive information) for direct marketing under circumstances where you would reasonably expect us to use or disclose your personal information for direct marketing.We sometimes use third party marketing service providers to facilitate our direct marketing activities.We do not disclose your personal information to any third party for the purpose of allowing them to market their products or services to you.
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
We may use remarketing tools such as Google AdWords to personalise your marketing and content experience.
The use of a web beacon allows the website to record the simple actions of the user (such as opening the page that contains the beacon) through a tracking pixel. We may use web beacons (and cookies) to analyse site usage, to report and audit advertising and personalise your content. We may share any data collected from web beacons (and cookies) with third parties to provide you with relevant advertising when browsing third party websites.
Advertising and tracking
When you access our website after viewing one of our advertisements on a third party website, the advertising company may collect information on how you utilise our website (for example, which pages you viewed) and whether you commenced or completed any online forms.
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you or others provide to us.
If you wish to make any changes to the personal information, we hold about you, please contact your Autosports Group Dealership. We may require you to verify your identity before processing any access or correction requests, to ensure that the personal information we hold is properly protected.If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information, we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable period. We will give access in the manner you have requested if it is reasonable to do so.We may deny you access to your personal information in certain circumstances, for example, if required or authorised by or under an Australian law or a court/tribunal order, or it would be likely to prejudice enforcement related activities by an enforcement body. In relation to credit eligibility information, the exceptions may differ.If we decide not to give you access, we will provide reasons for the refusal and information on how you can complain about the refusal.
We have a range of technical, administrative, and other security safeguards to protect your personal information from interference, misuse, loss, unauthorised access, modification, or disclosure. This includes control of access to our buildings and our electronic databases are password access only with virus protection software installed.The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled access to our corporate premises, policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties, staff training and workplace policies.
We may from time to time process payments using EFTPOS and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.
While we endeavour to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us.
Different web browsers have different settings and features that you can use to help control your personal information online. Common options include deciding whether to accept cookies and how long to allow them to stay on your device. Many browsers allow you to view in private mode, which usually means your browsing history will not be saved to your device, but it doesn’t mean the browser will automaticallyblock all tracking of your activities online.
Some organisations that deliver targeted advertising give users the options of viewing their profile, editing it or opting out of receiving targeted ads. Choosing to opt out will not remove advertising from the pages you visit — it means the ads you see will not be matched to your interests.You can opt out of Facebook, Google, Twitter, or Instagram by looking under its account settings.
In most circumstances, it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will provide you with the option to remain anonymous or to use a pseudonym, for example, when you make general inquiries about our business or current promotional offers.Unless permitted by the Privacy Act (for example, use of an identifier to verify an individual’s identity or use or disclosure required or authorised by or under an Australia Law), we do not adopt or use a government related identifier of an individual (such as your tax file number, Medicare number or your driver’s licence number) as a means of identifying you. We do not use or disclose such a government related identifier.
We will handle data breaches in accordance with our Data Breach Response Plan.
You may request further information about the way we manage your personal information by contacting us. You can use this form http://autosportsgroup.com.au/contact.html or call us on 1300 125 179.Please also contact us if you believe that our privacy standards do not meet the level set by the APPs or have a complaint about our handling of your personal information.If you are dissatisfied with our response, you may make a complaint to the OAIC which can be contacted by email at email@example.com or by phone on 1300 363 992.
Credit information is a sub-set of personal information, and it is information that is used to assess your eligibility to be provided with finance. It may include any finance that you have outstanding, your repayment history in respect of those, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies (CRBs). Credit providers (such as lenders and utility) provide information about individuals’ activities in relation to consumer credit to central databases managed by CRBs. CRBs are then able to include that information on the individual’s credit report. A credit provider can obtain a copy of an individual’s credit report from a CRB to assist them in deciding whether to provide an individual with consumer credit, or to manage credit that has been provided to an individual.
Where Mercedes-Benz Australia/Pacific Pty Ltd (MBAuP) is noted as the seller of a demonstrator vehicle, the vehicle is advertised for sale by Mercedes-Benz Toowong acting as an agent on behalf of MBAuP. Where Mercedes-Benz Toowong is noted as the seller of a certified vehicle, the vehicle is advertised by, and the information published in association with that vehicle is made by the Mercedes-Benz Toowong and not MBAuP. MBAuP does not warrant the accuracy of any of the information or images published by the Mercedes-Benz Toowong on this website and to the fullest extent permitted by law, MBAuP is not liable for any loss or damage arising from the information or images published by the Mercedes-Benz Toowong.